[hidden]{display:none!important}
:root{--primary:#f25347;--primary-dark:#d93d33;--primary-soft:#fff0ee;--ink:#202124;--text:#30343a;--muted:#7b8088;--bg:#f7f7f8;--surface:#fff;--line:#e8e8ea;--success:#1c9b68;--shadow:0 12px 40px rgba(25,25,28,.08)}
*{box-sizing:border-box}
body{margin:0;font:14px/1.5 Inter,"Segoe UI",Arial,sans-serif;color:var(--text);background:var(--bg)}
button,input,select,textarea{font:inherit}
button{border:0;border-radius:10px;padding:11px 18px;background:var(--primary);color:#fff;font-weight:650;cursor:pointer;transition:.18s}
button:hover{background:var(--primary-dark);transform:translateY(-1px)}
button.ghost{background:var(--primary-soft);color:var(--primary-dark)}
input,select,textarea{width:100%;border:1px solid #d9dadd;border-radius:10px;padding:11px 12px;background:#fff;outline:none;transition:.18s}
input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(242,83,71,.12)}
textarea{min-height:105px;resize:vertical}
label{display:grid;gap:6px;color:#42464c;font-weight:550}
.logo-crop{position:relative;overflow:hidden;background:#fff}
.logo-crop img{position:absolute;width:100%;height:auto;left:0;top:50%;transform:translateY(-52%)}
.login-wrap{min-height:100vh;display:grid;place-items:center;padding:30px;background:linear-gradient(135deg,#f7f7f8,#fff1ef)}
.login-shell{display:grid;grid-template-columns:1.08fr .92fr;width:min(1050px,96vw);min-height:650px;background:#fff;border-radius:26px;overflow:hidden;box-shadow:0 30px 80px rgba(57,31,28,.15)}
.login-visual{position:relative;display:flex;flex-direction:column;padding:48px;background:linear-gradient(145deg,#2c2d30,#151618);color:#fff;overflow:hidden}
.login-visual:before,.login-visual:after{content:"";position:absolute;border-radius:50%;border:1px solid rgba(255,255,255,.08)}
.login-visual:before{width:540px;height:540px;right:-250px;bottom:-180px}
.login-visual:after{width:330px;height:330px;right:-130px;bottom:-80px}
.login-logo{width:240px;height:82px;border-radius:10px}
.visual-copy{position:relative;z-index:1;margin:auto 0}
.eyebrow{font-size:11px;font-weight:800;letter-spacing:2px;color:#ff8178}
.eyebrow.red{color:var(--primary)}
.visual-copy h2{font-size:42px;line-height:1.16;margin:18px 0}
.visual-copy p{max-width:420px;color:#c6c7ca;font-size:16px}
.visual-foot{position:relative;z-index:1;color:#9fa1a5;display:flex;align-items:center;gap:10px}
.visual-foot span{width:34px;height:3px;background:var(--primary)}
.login-card{align-self:center;padding:58px;width:100%;background:#fff}
.mobile-logo{display:none}
.login-card h1{font-size:31px;margin:10px 0 4px;color:var(--ink)}
.login-card>p{color:var(--muted);margin:0 0 30px}
.login-tabs{display:grid;grid-template-columns:1fr 1fr;background:#f3f3f4;padding:4px;border-radius:11px;margin:18px 0}
.login-tabs button{background:transparent;color:#666;padding:9px;transform:none}
.login-tabs button.active{background:#fff;color:var(--primary-dark);box-shadow:0 2px 10px rgba(20,20,20,.08)}
.customer-login-fields{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.customer-login-fields label{margin-top:4px}
.login-card label{margin:16px 0}
.input-wrap{position:relative}
.input-wrap span{position:absolute;left:13px;top:11px;color:var(--primary);font-size:9px}
.input-wrap input{padding-left:35px}
.captcha-label{grid-template-columns:1fr 125px 34px;align-items:center;background:#fafafa;border:1px dashed #ddd;border-radius:11px;padding:10px 12px}
.captcha-label input{padding:9px}
.captcha-label>button{width:34px;height:34px;padding:0;border-radius:8px;font-size:19px;display:grid;place-items:center}
.captcha-label>button.loading{animation:captcha-spin .7s linear infinite}
.captcha-label b{color:var(--primary-dark);white-space:nowrap}
@keyframes captcha-spin{to{transform:rotate(360deg)}
}
.login-card>button{width:100%;margin-top:8px;display:flex;justify-content:space-between}
.security-note{display:block;text-align:center;color:#96999f;margin-top:22px}
.msg{color:var(--primary-dark);margin-top:10px}
.card,.modal-card{background:#fff;border-radius:16px;box-shadow:var(--shadow)}
#app{min-height:100vh;display:grid;grid-template-columns:260px 1fr}
aside{position:relative;background:#242528;padding:0 15px;color:#fff;display:flex;flex-direction:column}
.sidebar-brand{height:104px;border-bottom:1px solid #ffffff12;display:grid;grid-template-columns:145px 1fr;align-items:center;gap:8px;padding:0 8px}
.sidebar-brand .logo-crop{width:145px;height:51px;border-radius:7px}
.sidebar-brand>small{font-size:9px;letter-spacing:1px;color:#a9abad}
.nav-label{font-size:10px;color:#6f7277;letter-spacing:1.5px;margin:25px 13px 8px}
nav{display:grid;gap:5px}
nav button{position:relative;background:transparent;text-align:left;color:#bfc1c5;padding:12px 14px;font-weight:520}
nav button:before{content:"";position:absolute;width:4px;left:0;top:9px;bottom:9px;border-radius:4px;background:transparent}
nav button.active,nav button:hover{color:#fff;background:#ffffff0d;transform:none}
nav button.active:before{background:var(--primary)}
.sidebar-foot{margin-top:auto;border-top:1px solid #ffffff12;padding:21px 12px;display:flex;align-items:center;gap:10px}
.sidebar-foot div{display:grid}
.sidebar-foot b{font-size:12px}
.sidebar-foot small{font-size:10px;color:#82858a}
.status-dot{width:9px;height:9px;border-radius:50%;background:#35c389;box-shadow:0 0 0 5px #35c38918}
main{min-width:0}
header{height:78px;padding:0 30px;background:#fff;display:flex;align-items:center;border-bottom:1px solid var(--line)}
header>div:first-of-type{display:grid;margin-left:12px}
.header-kicker{font-size:9px;letter-spacing:1.4px;color:var(--primary);font-weight:800}
#pageTitle{font-size:19px;color:var(--ink)}
.header-user{margin-left:auto;display:flex;align-items:center;gap:12px}
.header-user small{color:var(--muted)}
.avatar{display:grid;place-items:center;width:36px;height:36px;border-radius:50%;background:var(--primary-soft);color:var(--primary);font-weight:800}
#menu{display:none;background:transparent;color:var(--text);font-size:20px;padding:5px}
#view{padding:30px}
.grid{display:grid;grid-template-columns:repeat(5,1fr);gap:15px}
.stat{position:relative;background:#fff;padding:20px;border-radius:14px;border:1px solid var(--line);box-shadow:0 4px 18px rgba(25,25,28,.025);overflow:hidden}
.stat:after{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--primary)}
.stat b{font-size:30px;display:block;color:var(--ink)}
.stat span,.muted{color:var(--muted)}
.panel{background:#fff;border:1px solid var(--line);border-radius:14px;margin-top:20px;overflow:hidden;box-shadow:0 5px 24px rgba(25,25,28,.035)}
.panel-head{display:flex;justify-content:space-between;align-items:center;padding:18px 20px;border-bottom:1px solid var(--line)}
.panel-head b{font-size:16px;color:var(--ink)}
.table-wrap{overflow:auto}
table{border-collapse:collapse;width:100%;min-width:700px}
th,td{text-align:left;padding:13px 18px;border-bottom:1px solid var(--line)}
tbody tr{transition:.15s}
tbody tr:hover{background:#fff9f8}
th{font-size:10px;letter-spacing:.6px;text-transform:uppercase;color:var(--muted);background:#fafafa}
.badge{display:inline-block;padding:4px 9px;border-radius:20px;background:var(--primary-soft);color:var(--primary-dark);font-weight:650}
.sub-badge{display:inline-flex;align-items:center;white-space:nowrap;padding:5px 10px;border-radius:999px;font-size:11px;font-weight:750;background:#f1f2f4;color:#62676f}
.sub-badge.pending{background:#f0f1f3;color:#60656d}.sub-badge.in_progress{background:#e7f1ff;color:#1764ad}.sub-badge.waiting_approval{background:#fff3d9;color:#956300}.sub-badge.completed{background:#e3f6ec;color:#17744e}
.critical{color:#b82222;background:#ffe8e8}
.high{color:#a85a00;background:#fff0dc}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}
.form-grid .wide{grid-column:1/-1}
.modal-card{position:relative;width:min(1040px,94vw);max-height:92vh;overflow:auto;padding:28px;border:0}
.workflow-head{display:flex;justify-content:space-between;gap:15px;align-items:flex-start;border-bottom:1px solid var(--line);margin:-4px 0 20px;padding-bottom:15px}.workflow-head h2{margin:6px 0 0}.ticket-summary{display:grid;gap:8px;border:1px solid var(--line);border-radius:12px;padding:18px;margin:18px 0;background:#fafafa}.workflow-step{border:1px solid var(--line);border-radius:14px;padding:18px;margin:16px 0;background:#fff}.workflow-step.step-complete{border-color:#bde5d1;background:#fbfffd}.step-title{display:grid;grid-template-columns:42px 1fr auto;gap:12px;align-items:start;margin-bottom:15px}.step-title>span{display:grid;place-items:center;width:38px;height:38px;border-radius:50%;background:var(--primary-soft);color:var(--primary-dark);font-weight:800}.step-title h3{margin:0;color:var(--ink)}.step-title p{margin:3px 0;color:var(--muted);font-size:12px}
.photo-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:14px 0}.photo-slot{border:1px dashed #cfd1d5;border-radius:12px;padding:10px;display:grid;gap:8px;min-width:0}.photo-slot>b{font-size:12px}.photo-slot img{width:100%;height:145px;object-fit:cover;border-radius:8px}.photo-slot small{color:var(--muted);font-size:10px}.photo-placeholder{height:145px;display:grid;place-items:center;align-content:center;gap:5px;background:#f7f7f8;border-radius:8px;font-size:25px;color:#92969d}.photo-placeholder span{font-size:11px}.upload-button{display:block;text-align:center;background:var(--primary-soft);color:var(--primary-dark);padding:8px;border-radius:8px;cursor:pointer}.upload-button input{display:none}
.photo-next-note{display:flex;align-items:flex-start;gap:13px;border:1px solid #ffd4cf;background:#fff7f6;border-radius:12px;padding:15px;margin:16px 0}.photo-next-note>span{font-size:25px}.photo-next-note p{margin:4px 0 0;color:var(--muted)}.read-only-photo{display:block;color:#8b8f96;line-height:1.35}
.photo-actions{display:grid;grid-template-columns:1fr 1fr;gap:7px}.upload-button.secondary{background:#f1f2f4;color:#555b63}
.attachment-step{border-style:dashed;background:linear-gradient(145deg,#fff,#fafbfc)}.step-title>span.optional-badge{width:auto;height:auto;border-radius:999px;padding:5px 10px;background:#eef1f5;color:#68707b;font-size:10px}.zip-drop{position:relative;display:grid;place-items:center;text-align:center;gap:5px;border:2px dashed #d6d8dc;border-radius:12px;padding:22px;background:#fff;cursor:pointer;transition:.18s}.zip-drop:hover{border-color:var(--primary);background:#fff8f7}.zip-drop>span{font-size:26px;color:var(--primary)}.zip-drop small{color:var(--muted);font-weight:400}.zip-drop input{position:absolute;inset:0;opacity:0;cursor:pointer}.zip-progress{margin:8px 0;color:var(--primary-dark);font-size:12px}.attachment-list{display:grid;gap:9px;margin-top:14px}.attachment-item{display:grid;grid-template-columns:48px 1fr auto;gap:12px;align-items:center;border:1px solid var(--line);border-radius:11px;padding:11px;background:#fff}.attachment-item>div:nth-child(2){display:grid;min-width:0}.attachment-item b{overflow-wrap:anywhere}.attachment-item small{color:var(--muted)}.attachment-item code{margin-top:3px;color:#7b8088;font-size:9px;overflow-wrap:anywhere}.zip-icon{display:grid;place-items:center;width:45px;height:45px;border-radius:10px;background:#fff0ee;color:var(--primary-dark);font-size:11px;font-weight:850}.attachment-actions{display:flex;gap:6px}.attachment-actions button{padding:8px 10px;font-size:11px}.no-attachment{text-align:center;padding:10px}
.classification-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:15px 0}.classification-grid label{display:grid;grid-template-columns:auto 1fr;column-gap:9px;border:1px solid var(--line);border-radius:11px;padding:12px;cursor:pointer}.classification-grid input{width:auto;grid-row:1/3}.classification-grid small{color:var(--muted)}.testing-form,.audit-summary{display:grid;grid-template-columns:1fr 1fr;gap:14px}.audit-summary{background:#fafafa;border:1px solid var(--line);padding:15px;border-radius:12px;margin-bottom:18px}.audit-summary>div{display:grid}.audit-summary small,.cell-note{display:block;color:var(--muted);font-size:11px}.closure-photos section{border-top:1px solid var(--line);padding-top:10px}.close-ticket{margin-top:15px;background:#bb2f28}.notification-bell{position:relative;background:#fff5f3;color:var(--primary-dark);padding:9px 11px}.notification-bell span{position:absolute;right:-5px;top:-7px;min-width:19px;height:19px;border-radius:10px;display:grid;place-items:center;background:#bb2f28;color:#fff;font-size:10px}.notification-list{display:grid;gap:8px}.notification-item{border:1px solid var(--line);border-radius:10px;padding:12px}.notification-item.unread{border-left:4px solid var(--primary);background:#fff9f8}.notification-item p{margin:4px 0}.notification-item small{color:var(--muted)}.empty{text-align:center;color:var(--muted);padding:30px}
.mail-status{display:inline-block;padding:4px 9px;border-radius:999px;font-size:11px;font-weight:750;background:#f0f1f3}.mail-status.sent{background:#e3f6ec;color:#17744e}.mail-status.pending,.mail-status.sending{background:#e7f1ff;color:#1764ad}.mail-status.failed{background:#ffe7e5;color:#aa3028}
.modal-card h2{color:var(--ink);margin-top:0}
.x{position:absolute;right:10px;top:10px;background:transparent;color:#777;font-size:25px}
dialog{border:0;background:transparent}
dialog::backdrop{background:#18191cbc;backdrop-filter:blur(3px)}
.steps{display:grid;grid-template-columns:repeat(5,1fr);gap:8px;margin:18px 0}
.step{padding:11px;border-radius:8px;background:#f0f0f1;color:#777b80;font-size:12px}
.step.done{background:#e4f5ed;color:#17724d}
.step.current{background:var(--primary-soft);color:var(--primary-dark);font-weight:700}
.timeline{border-left:2px solid #eadfdd;margin:20px;padding-left:20px}
.event{margin-bottom:18px}
.event small{color:var(--muted)}
.process-panel{overflow:visible}
.process-flow{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;padding:22px}
.process-node{position:relative;min-height:170px;padding:18px;border:1px solid var(--line);border-radius:13px;background:linear-gradient(145deg,#fff,#fff8f7)}
.process-node>span{display:grid;place-items:center;width:34px;height:34px;border-radius:50%;background:var(--primary);color:#fff;font-weight:800;margin-bottom:12px}
.process-node>b{display:block;color:var(--ink);font-size:14px}
.process-node p{margin:8px 0 0;color:var(--muted);font-size:12px;line-height:1.55}
.process-node i{position:absolute;right:-20px;top:74px;z-index:2;width:25px;height:25px;display:grid;place-items:center;border-radius:50%;background:#fff;color:var(--primary);box-shadow:0 2px 8px rgba(0,0,0,.12);font-style:normal}
.serial-compare{display:grid;grid-template-columns:1fr 35px 1fr auto;gap:12px;align-items:center;border:1px solid var(--line);border-radius:12px;padding:14px;margin:10px 0;background:#fafafa}
.serial-compare>div{display:grid;gap:3px}
.serial-compare small,.serial-compare span{color:var(--muted)}
.serial-compare b{color:var(--ink);font-size:16px}
.serial-compare i{font-style:normal;color:var(--primary);font-size:22px;text-align:center}
.serial-compare em{font-style:normal;background:var(--primary-soft);color:var(--primary-dark);padding:5px 9px;border-radius:15px;font-size:11px}
.report-filters{display:grid;grid-template-columns:1.5fr 1fr 1fr 1fr auto;gap:12px;align-items:end;padding:18px}
.report-summary{display:flex;align-items:baseline;gap:10px;padding:14px 18px;background:var(--primary-soft)}
.report-summary b{font-size:26px;color:var(--primary-dark)}
.rma-device-step{background:linear-gradient(145deg,#fff,#fff9f8);border-color:#f0d9d5}.rma-compare-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.rma-compare-grid fieldset{min-width:0;border:1px solid var(--line);border-radius:12px;padding:15px;background:#fff}.rma-compare-grid legend{padding:0 8px;color:var(--ink);font-weight:800}.rma-compare-grid textarea{min-height:92px}.rma-warning{display:grid;gap:5px;border:1px solid #f3c2bb;border-radius:11px;padding:14px;background:#fff4f2;color:#a73b31}.rma-warning span{font-size:12px;color:#765c58}#rmaSerialRequired{color:var(--primary);font-weight:800}
.project-selector{display:grid;grid-template-columns:repeat(2,1fr);gap:9px;margin-top:10px;max-height:280px;overflow:auto;border:1px solid var(--line);border-radius:12px;padding:10px;background:#fafafa}.project-selector>label{display:grid;grid-template-columns:auto 1fr;align-items:center;gap:10px;border:1px solid var(--line);border-radius:10px;padding:11px;background:#fff;cursor:pointer}.project-selector input{width:auto}.project-selector span{display:grid}.project-selector small{color:var(--muted);font-weight:400}.project-selector.disabled{opacity:.55}.project-badges{display:flex;flex-wrap:wrap;gap:5px;max-width:520px}.project-badges span{display:inline-block;border-radius:999px;padding:5px 9px;background:#fff0ee;color:var(--primary-dark);font-size:11px;font-weight:700}.project-badges .system-wide{background:#eef1f5;color:#5d6670}
@media(max-width:1000px){.grid{grid-template-columns:repeat(2,1fr)}
.login-card{padding:38px}
.process-flow{grid-template-columns:1fr 1fr}
.process-node i{display:none}
}
@media(max-width:760px){.login-wrap{padding:0}
.login-shell{display:block;width:100%;min-height:100vh;border-radius:0}
.login-visual{display:none}
.login-card{padding:35px 25px}
.mobile-logo{display:block;width:190px;height:68px;margin-bottom:35px}
.captcha-label{grid-template-columns:1fr 105px 34px}
.customer-login-fields{grid-template-columns:1fr}
#app{grid-template-columns:1fr}
aside{position:fixed;z-index:10;inset:0 auto 0 0;width:260px;transform:translateX(-100%);transition:.2s}
aside.open{transform:none}
#menu{display:block}
header{padding:0 15px}
.header-user small{display:none}
.header-user .ghost{padding:9px}
.avatar{display:none}
#view{padding:16px}
.form-grid{grid-template-columns:1fr}
.form-grid .wide{grid-column:auto}
.steps{grid-template-columns:1fr}
.grid{grid-template-columns:1fr 1fr}
.process-flow{grid-template-columns:1fr}
.serial-compare{grid-template-columns:1fr}
.serial-compare i{transform:rotate(90deg)}
.report-filters{grid-template-columns:1fr}
.photo-grid,.classification-grid,.testing-form,.audit-summary,.rma-compare-grid,.project-selector{grid-template-columns:1fr}.step-title{grid-template-columns:38px 1fr}.step-title .sub-badge{grid-column:2}.workflow-head{display:grid}
.attachment-item{grid-template-columns:42px 1fr}.attachment-actions{grid-column:1/-1}.photo-actions{grid-template-columns:1fr}
}